Returns and Refunds Policy
1. Introduction
Thank you for shopping with us. We appreciate your business and are committed to providing you with high-quality products and services. This policy outlines the terms and conditions for returns and refunds. Please read it carefully.
2. No Refunds or Returns
We do not accept returns or offer refunds for any items purchased, except in cases where the item is defective. Once an item has been purchased, the sale is considered final.
3. Defective Items
If you receive an item that is defective, we apologise for any inconvenience this may cause. We are committed to resolving the issue promptly and fairly.
Eligibility for Returns Due to Defects:
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You must contact us within 30 days of receiving the item to report the defect.
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The item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
4. Reporting a Defective Item
To report a defective item, please follow these steps:
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Contact our Customer Service team here within 30 days of receiving the item.
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Provide your order number, a detailed description of the defect, and any relevant photos or videos.
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Our Customer Service team will review your case and may request additional information if needed.
5. Return Process for Defective Items
If your item is confirmed to be defective, we will provide instructions on how to return the item to us. You may have to cover the cost of return shipping for defective items.
Upon receiving and inspecting the returned item, we will:
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Offer a replacement item (if available).
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If a replacement is not available, we will issue a refund to your original payment method.
6. Non-Defective Items
We do not accept returns or offer refunds for items that are not defective. This includes, but is not limited to:
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Items that are no longer wanted or needed.
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Items that do not fit.
7. Legal Compliance
This returns and refunds policy is compliant with UK consumer law. Our commitment to addressing defective items ensures your rights as a consumer are protected. For more information about your statutory rights, you can visit the UK Government’s consumer rights website.
8. Contact Us
If you have any questions or concerns about our returns and refunds policy, please contact our Customer Service team here.